The main reason I’m interested in the Middle East is that the region is in a period of the most dramatic change in its history—and those responsible for this metamorphosis have decided on improvement. There’s no question. The Middle East is in ascension. I’m an optimist, but I’m also a realist. Many Americans have decided…
The customer is never right
April 6, 2014
Everywhere you look you see the new way of governing and doing business: “The customer is never right.” This is what happens when decision makers become rigid, power mad, and self-deluding. It’s also a terrible time to adopt such short-term thinking, because capital is more mobile than ever. Consumers have more choices than ever. In…